General
Service and maintenance are the responsibility of your authorized dealer.
A slipping front wheel is annoying but almost insurmountable. We totally understand your frustration! The discrepancy in wheel pressure between your wheelchair and handbike can be a major culprit behind this issue. Typically, the majority of the weight rests on the rear axle of the wheelchair, leaving the front wheel with very little pressure.
But don't worry, we have a solution that can help you regain control. By incorporating a counterweight into your setup, you can effectively reduce the imbalance and tackle the slipping front wheel problem. For your E-bike, we recommend using art. 100978, and for the handbike, art. 100856 will do the trick.
Curious to learn more about how these counterweights can transform your experience? Click here for additional information.
Our goal is to efficiently return your wheelchair to one of our authorized dealers within 10 working days after receiving it at our factory. They will take care of transportation to the end user and perform any necessary adjustments to ensure it is ready for use.
To ensure a smooth repair or substructure process for your Roam device, it is crucial to include the battery keys when sending the complete device to Roam. Without the battery keys, we may be required to replace the entire battery lock, resulting in additional costs.
At Roam, we prioritize fire safety, which is why we remove the batteries from the vehicle and store them in a specially-designed fireproof bunker. This process can only be carried out with the use of battery keys. By sending the battery keys along with the device, you help us maintain the highest level of safety and efficiency throughout the entire service.
Thank you for your cooperation in adhering to this procedure. It ensures that your Roam device is handled properly and that safety standards are consistently upheld.
The Yepp Mini and Yepp maxi child seats. For the maxi car seat support, see the overview.
For more information, please visit: https: //www.ilent.nl/onderwerpen/gevaarlijke-stoffen-luchtvaart/passagiersbagage-luchtvaart
The airplane battery is available for all our V3 types Handbikes Electro and E-Bikes:
Item number 102308
Battery 36V 7.8Ah. 281Wh. V3 (airplane battery)
€ 345.00 gross
To be ordered via your ROAM dealer.
ROAM has a:
- Pacient Lifts
- A loaner wheelchair while waiting at ROAM when you come to collect your handbike. You may also use this wheelchair to go outside (visit Den Bosch or Hedel);
- An accessibility toilet.
Follow these instructions to check that your Runner Handbike/E-bike battery is properly mounted.
Quality, durability and safety are paramount at Roam Special Cycles B.V. The ISO 13485 is part of our certification. As a medical device manufacturer, we are obliged to follow laws and regulations.
As a result, we also have to follow the NEN-EN 12184 which has led to the following maximum speeds of our products:
ROAM Runner Elektro: max. 24 km/h
ROAM E-Bike: max. 20 km/h, persons under the age of 16 max. 10 km/h (it is possible to apply for an exemption from the municipal/provincial authorities)
ROAM E-bike Mini: max. 20 km/h, persons under the age of 16 max. 10 km/h (applying for exemption at the local authority/province is possible)
Connect Carrier: max. 18 km/hour
Unfortunately, as the manufacturer, we cannot deviate from these maximum speeds as described above.
Link national government: https://www.rijksoverheid.nl/onderwerpen/voertuigen-op-de-weg/gehandicaptenvoertuig#:~:text=Op%20de%20stoep%20mag%20u,45%20kilometer%20per%20uur%20rijden.
Subject: Insuring your Roam
When is insurance compulsory?
The following vehicles must, as a minimum, be covered by third-party liability insurance:
- E-bike 20
- E-bike Mini
- Connect Carrier Family
- Connect Carrier Cargo
- Runner Electric Handbike (Kids), where it is fitted with a thumb throttle that allows it to be ridden at speeds exceeding 6 km/h.
Who arranges the insurance?
This depends on how the aid was provided.
Assistive device provided by a government or healthcare organisation
Where an aid subject to compulsory insurance is provided in the Netherlands under the WMO (Social Support Act), the dealer or supplier will, in most cases, arrange the insurance for the aid.
Similar arrangements may exist in other countries. Please check with your supplier or local authority.
Medical aid purchased privately
Have you purchased the medical aid yourself via a Roam dealer, for example using a PGB (Personal Budget) or your own funds? In that case, you are responsible for taking out and maintaining the compulsory insurance.
What insurance is required?
For medical aids subject to compulsory insurance, third-party liability insurance is required as a minimum. This insurance covers damage caused by the medical aid to third parties or to third parties’ property.
Are you unsure whether your mobility aid needs to be insured?
Please contact your Roam dealer or Roam Special Cycles. We’ll be happy to help you determine whether your mobility aid is subject to compulsory insurance.
Please note: Insurance rules may vary from country to country. Always check which laws and regulations apply in the country where you are using the mobility aid.
Dealer
Which Roam Add-on unit is suitable for a particular manual wheelchair?
Fittings are non-binding, please contact us for this. We strongly prefer these fittings to be carried out together with one of our dealers to speed up the process. These fittings can take place on location or at Roam in Hedel, or, if the case is suitable, by telephone. The Roam consultant will then guide the fitting over the phone, supported by videos on our website.
No, the Roam Klickfix models are connectable without any addition to the current wheelchair. To find out if your wheelchair is suitable for this, fill in our ''Will a Roam handbike fit my wheelchair?" form.
For all our systems, we recommend coming to us for the best fitting and adjustments.
Contact us for this and we will see what the possibilities are together!
Use our measurement form for clear instructions.
Please refer to the Dealer page for a range of fitting models offered by our partners.
Each product on the product page has exploded views, including article numbers of all parts. An overview of all exploded views, manuals, and technical documents can be found under "Downloads".
The safety of a vehicle hinges greatly on its braking system, with brake pads playing a pivotal role. Over time, brake pads can deteriorate, necessitating timely replacement to uphold safety and optimal performance. Given the array of brake pad options in varying shapes and sizes offered by different brands, selecting the right fit depends on the caliper. To simplify this process, we've compiled a straightforward overview to aid you in ordering the suitable brake pads.
Click here for the overview
Warranty policy, warranty terms* and returns policy:
Roam Special Cycles BV and Roam Carrier Solutions BV provide a lifetime warranty against manufacturing, material and design faults in the frame and front fork, effective from the date of purchase.
All parts and components manufactured and marketed by Roam Special Cycles BV are covered by a 2-year warranty against material and manufacturing defects, effective from the date of purchase by the end user, unless otherwise stated.
The following are excluded from the warranty:
• normal wear and tear;
• tyres;
• parts subject to wear and tear, such as brake pads, brake discs, chains, sprockets, bearings and other parts subject to normal use;
• damage resulting from incorrect use, insufficient maintenance, accidents, modifications to the product or use contrary to the user manual.
Once Roam has received the part, Roam will assess the warranty claim. If you are returning ordered parts, please include the serial number and the delivery note. Please note: this must be done within 4 weeks of the date of delivery to the relevant Roam dealer.
Always use this form when submitting parts under warranty or returning items.
*See the product manual for all warranty conditions.
Partsexpress transports our resources in Vianen. When a driver delivers resources to a destination (dealer, etc.), the recipient signs for it.
If any damage is found, a damage form must be filled in; the driver has this form with him (see enclosure).
Please remember that damage caused by transport must be reported within 24 hours to ROAM: info@roam.nl. I'd appreciate it if you could use the accompanying photos. After these 24 hours, ROAM can no longer submit a damage claim to Parts Express; therefore, any costs incurred cannot be recovered.
We have compiled a clear diagram showing all child seats and their mounting options. This chart shows you exactly which seats are suitable for your bike and how they can be fitted easily and safely. You can view the appendix with the diagram here .
Here you will find an overview of all the options.